This special Asia edition covers the fundamentals of facilitating service design and similar activities, for English and/or Mandarin speakers!
Adam Lawrence, service design expert and co-author of This is Service Design Doing; co-initiator of the world's biggest service design event "Global Service Jam"; adjunct professor at IE Business School Madrid; specialist for facilitation of collaboration and engagement. See Adam's profile on LinkedIn.
This course will be cofacilitated by Chinese colleagues, fluent in English and Mandarin. The large facilitation team will make sure that each participant gets the personal attention they need.
(Please note: This is not a service design course; it is about facilitating service design activities and other co-creative work. If you are looking for service design training, we recommend This is Service Design Doing: Executive School, or This is Service Design Doing: Essentials. Both are available online and offline.)
This special Asian edition of the course also looks at the challenges of facilitating cross-cultural, multi-language teams.
"Rigourous and rich, from multiple perspectives and levels" - participant
The Facilitation Essentials is suitable for anyone leading or participating in co-creative activities, such as service design or design thinking work, sprints, ideation or prototyping workshops, hacks and jams; or guiding learning events like (design) training.
"Three days of wonderful surprises!" - participant
This three-day course dives into facilitation concepts and practices, with a goal of understanding how adults work and discover, as well as better comprehending our own behaviour and preferences as a facilitator. Through a series of highly interactive activities, participants will imagine and test facilitation techniques and methods.
"...not only applicable to design but can also be used in daily management work & collaboration" - participant
Participants have the opportunity to practice and get feedback from both faculty and their peers. At the end, they will be fully equipped for leading their own workshops within service design projects – and in many other contexts.
Thursday: 10:00 to 17:30 (soft start; doors open and coffee is served from 09:30)
- introduction and basics
- achieving engagement via structure
- needs outside the room – the sponsor and other stakeholders
Friday: 09:00 to 17:30 (doors open and coffee is served from 08:30)
- creating impact
- using the room, templates and props
- time and status, the facilitator's secret tools
Saturday: 09:00 to 16:30 (doors open and coffee is served from 08:30)
- freedom and structure: when to hold tight to a plan, and when to let go
- reflection and next steps
- soft close (after the course finishes at 16:30, you are welcome to stay and reflect until your transport leaves)
Location: to be confirmed, Shanghai, China, 200040
Dates: 26-28 June 20245
Max participants: 40 (Note: because diverse viewpoints and backgrounds form part of the learning experience, please understand that no more than 6 people from the same organisation may attend.
Price: Early Bird until 31 May: 15,999 RMB; from 1 June: 19,999 RMB
This includes tuition, limited one-on-one coaching opportunities, digital copies of learning materials, drinks, snacks and lunches. Successful participants will receive a printed and signed certificate.
Language: Two-language course in English AND Mandarin. You do not need to speak both languages; it's OK if you speak English OR Mandarin. If needed, help is available in French, German and probably Cantonese.
Booking: use the Google form linked below, or mail directly to sissi.ren@shcbi.com.
This is Service Design Doing: Facilitation Essentials is presented together with China Bridge Chi, and with the CoCreation School, a coproduction of WorkPlayExperience GbR and Sparks sàrl.
This is Service Design Doing moves service design thinking from theory to practice, connecting customer experience to business success. The School facilitators Adam, Marc, and Markus, together with Jakob, also published the book with the same name. With cases and tips from 300 contributors, the authors outline tools and methods, discuss running workshops, sprints and projects, and explore embedding service design.
The co-created script of past editions of the schools laid one of the foundations for the book’s content.
