Join us for the Facilitation Deep Dive and learn how both read and run the room, facilitating workshops and projects online and offline. While packed with useful concepts and practices for collaboration at work and at home, the course will focus on the special challenges of helping organisations and teams through co-creative projects like in design, transformation and innovation.
Adam Lawrence, service design expert and co-author of This is Service Design Doing; co-initiator of the world's biggest service design event "Global Service Jam"; adjunct professor at IE Business School Madrid; specialist for facilitation of collaboration and engagement. See Adam's profile on LinkedIn.
Cofacilitation: TBC
(Please note: This is not a service design course; it is about facilitating service design activities and other co-creative work. If you are looking for service design training, we recommend This is Service Design Doing: Executive School, or This is Service Design Doing: Essentials. Both are available online and offline.)
"Rigourous and rich, from multiple perspectives and levels" - participant
The Facilitation Deep Dive is suitable for anyone leading co-creative activities, such as service design or design thinking work, sprints, ideation or prototyping workshops, hacks and jams; or guiding learning events like (design) training.
"Three days of wonderful surprises!" - participant
This three-day course dives into facilitation concepts and practices, with a goal of understanding how adults work and discover, as well as better comprehending our own behaviour and preferences as a facilitator. Through a series of highly interactive activities, participants will imagine and test facilitation techniques and methods.
"...not only applicable to design but can also be used in daily management work & collaboration" - participant
Participants have the opportunity to practice and get feedback from both faculty and their peers. At the end, they will be fully equipped for leading their own workshops within service design projects – and in many other contexts.
Day 1: 10:00 to 17:30 (doors open and coffee is served from 09:30)
- introduction and basics
- more powerful questions
- three ways of listening
- needs inside the room – the participant
- needs outside the room – the sponsor and other stakeholders
Day 2: 09:00 to 17:30 (doors open and coffee is served from 08:30)
- forming effective working teams
- creating impact
- using the room, templates and props
- time and status, the facilitator's secret tools
- facilitation in practice: the meeting from Hell
Day 3: 09:00 to 16:30 (doors open and coffee is served from 08:30)
- creating safe space and engagement
- coaching on personal challenges
- reflection and next steps
- soft close (after the course finishes at 16:30, you are welcome to stay and reflect until your transport leaves)
Location: TBC Singapore
Max participants: 24 (Note: because diverse viewpoints and backgrounds form part of the learning experience, please understand that no more than 5 people from the same organisation may attend. If this causes problems, please contact us.s
Price: Normal price SGD 2700 plus taxes, Early bird SGD 2600, ask us about group discounts.
The price includes tuition, limited one-on-one coaching opportunities, digital copies of learning materials, drinks, snacks and lunches. Successful participants will receive a printed and signed certificate.
This is Service Design Doing: Facilitation Deep Dive is presented together with the CoCreation School, a coproduction of WorkPlayExperience GbR and Sparks sàrl.
This is Service Design Doing moves service design thinking from theory to practice, connecting customer experience to business success. The School facilitators Adam, Marc, and Markus, together with Jakob, also published the book with the same name. With cases and tips from 300 contributors, the authors outline tools and methods, discuss running workshops, sprints and projects, and explore embedding service design.
*All prices not including VAT.
