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December-2019: FACILITATION Shanghai

11.DEC.2019 — 13.DEC.2019
3-day "Facilitation Deep Dive"
sold out

For anyone leading or facilitating co-creative activities in service design. Also for sprints, ideation or prototyping workshops, hacks & jams; or training courses.


experts in the field

Adam Lawrence, service design expert and co-author of This is Service Design Doing; co-initiator of the world's biggest service design event "Global Service Jam"; adjunct professor at IE Business School Madrid; specialist for facilitation of collaboration and engagement. Partner at WorkPlayExperience. See Adam's profile on LinkedIn.

Renatus Hoogenraad, specialist for human aspects of change, expert contributor to This is Service Design Doing. Renatus draws on his experience in service design, coaching and performance arts to guide international clients through innovation projects and cultural change. Founder at Sparks sárl. See Renatus' profile on LinkedIn.

Sissi Ren, specialist for  UX, human research and design strategy, Sissi  is at the forefront in development of the field of service design and design thinking in Chinaand is the co-founder of the Successful Design Awards. Partner at CBi China Bridge. See Sissi's profile on LinkedIn.

Eric Chang, accomplished facilitator of service design, Eric applies applies corporate innovation & entrepreneurship theories and practices to help large corporates to develop talents and build innovation capabilities to accelerate new business development. Cofounder of Open Innovation Salon. See Eric's profile on LinkedIn.


Highly practical Workshop

Suitable for anyone leading co-creative activities, such as service design or design thinking work, sprints, ideation or prototyping workshops, hacks and jams; or guiding learning events like (design) training.

This three-day course dives into facilitation concepts and practices, with a goal of understanding how adults work and discover, as well as better comprehending our own behaviour and preferences as a facilitator. Through a series of highly interactive activities, participants will imagine and test facilitation techniques and methods. They will have opportunity to practice and get feedback from both faculty and their peers. At the end, they will be fully equipped for leading their own workshops within service design projects and elsewhere.

(Please note: this is not a service design course; it is about facilitating service design activities. If you are looking for service design training, we recommend This is Service Design Doing: Executive School, or This is Service Design Doing: Essentials.


What to expect in detail

Wednesday: 10:00 to 17:30 (soft start; doors open and coffee is served from 09:30)

- introduction and basics
- more powerful questions
- three ways of listening
- needs inside the room – the participant
- needs outside the room – the sponsor and other stakeholders

Thursday: 09:00 to 17:30 (doors open and coffee is served from 08:30)

- forming effective working teams
- creating impact
- using the room, templates and props
- time and status, the facilitator's secret tools
- facilitation in practice: the meeting from Hell

Friday: 09:00 to 16:30 (doors open and coffee is served from 08:30)

- creating safe space and engagement
- coaching on personal challenges
- reflection and next steps
- soft close (after the course finishes at 16:30, you are welcome to stay and reflect until your transport leaves)

Facts & Figures

Language: English and Mandarin Chinese. (The course is bilingually facilitated.) If needed, help is also available in French, German and Dutch.

Location: China Bridge CBi, Shanghai, China, Shanghai Shi, Jingan Qu, Kangding Rd, 353号-359福铭远东商务楼4层 邮政编码: 200051

Dates: 11-13 December 2019

Max participants: 24 tbc (note: because diverse viewpoints and backgrounds form part of the learning experience, please understand that no more than 5 people from the same organisation may attend.

Price: 1900 Euros plus taxes. Includes tuition, coaching opportunities, digital copies of learning materials, drinks, snacks and lunches. Successful participants will receive a printed and signed certificate.


This is Service Design Doing: Facilitation Deep Dive is presented together with CBi China Bridge and the CoCreation School.
The CoCreation School is a coproduction of WorkPlayExperience GbR and Sparks sàrl.

General info

This is Service Design Doing moves service design thinking from theory to practice, connecting customer experience to business success. The School facilitators Adam, Marc, and Markus, together with Jakob, also published the book with the same name. With cases and tips from 300 contributors, the authors outline tools and methods, discuss running workshops, sprints and projects, and explore embedding service design.

The co-created script of past editions of the schools laid one of the foundations for the book’s content.

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