01 This version of the insights/trigger questions exercise is based on IDEO’s 2009 Human Centered Design toolkit (http://www.designkit.org/resources/1), as evolved by Minds&Makers and others. All errors are ours.
Developing trigger questions from insights and user stories is a good way to convert research into a wide range of actionable ideas. Use this method when you have good research or experience to build on, or when you need to take a step back from ideas and return to the needs and opportunities behind them.
This method has several phases. First, you take key insights, JBTD insights, or user stories, developed from research data (see #TiSDD 5.3, Methods of data visualization, synthesis, and analysis) and use them to generate trigger questions. Then you group these questions and decide which ones are most useful. In a final step, you generate multiple answers to these questions.